Terms, Policies
& Regulatory Framework

OrbitDataForge ("we", "our", "us"), registered at Calle de Santiago 15, 47001 Valladolid, Spain, is committed to protecting the privacy and security of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Ley Orgánica 3/2018 on the Protection of Personal Data (LOPDGDD).

1.1 — Data Controller

The data controller responsible for processing your personal data is OrbitDataForge, located at Calle de Santiago 15, 47001 Valladolid, Spain. For any privacy-related inquiries, contact our designated data protection officer at [email protected].

1.2 — Data We Collect

We collect the following categories of personal data solely for the purpose of delivering and improving our cloud systems and enterprise IT infrastructure services:

• Identity data: full name, professional designation, organization name
• Contact data: email address, telephone number, physical address
• Technical data: IP address, browser type, operating system, device identifiers
• Service data: infrastructure requirements, project specifications, system configurations
• Communication data: correspondence records, support ticket content, meeting notes

1.3 — Legal Basis for Processing

We process your personal data under the following legal bases: (a) performance of a contract (Article 6(1)(b) GDPR) — processing necessary for the delivery of requested services; (b) legitimate interest (Article 6(1)(f) GDPR) — for security monitoring, service improvement, and fraud prevention; (c) consent (Article 6(1)(a) GDPR) — for marketing communications, which you may withdraw at any time.

1.4 — Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Active client data is retained for the duration of the service agreement plus 24 months. Financial records are retained for 6 years in compliance with Spanish tax legislation. Upon expiration of the retention period, data is securely deleted or anonymized.

1.5 — Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by the European Commission.

1.6 — Your Rights

Under GDPR, you have the right to: access your personal data (Article 15); rectify inaccurate data (Article 16); erase your data ("right to be forgotten") (Article 17); restrict processing (Article 18); data portability (Article 20); object to processing (Article 21); and lodge a complaint with the Spanish data protection authority (AEPD) at www.aepd.es.

These Terms of Service ("Terms") govern the provision of cloud systems design, enterprise IT infrastructure management, and related technology services by OrbitDataForge ("Provider"), operating from Calle de Santiago 15, 47001 Valladolid, Spain, to the client ("Client") as defined in the applicable service agreement.

2.1 — Scope of Services

OrbitDataForge provides cloud architecture design, infrastructure migration, security auditing, DevOps pipeline engineering, disaster recovery planning, network optimization, database management, compliance framework implementation, and system monitoring services. Each engagement is governed by a specific Service Level Agreement (SLA) defining deliverables, timelines, and acceptance criteria.

2.2 — Payment Terms

All pricing is quoted in Euros (€) and is exclusive of applicable VAT. Fixed-scope projects require 50% upfront payment before work commences, with the remaining 50% due upon delivery and acceptance. Recurring managed services are invoiced monthly in advance. Payment is due within 14 days of invoice date. Late payments accrue interest at the rate of 8% per annum in accordance with Spanish commercial code.

2.3 — Intellectual Property

Upon full payment, all custom infrastructure configurations, deployment scripts, and documentation created specifically for the Client are transferred to the Client's ownership. OrbitDataForge retains ownership of proprietary tools, frameworks, methodologies, and pre-existing intellectual property used in service delivery. Open-source components remain governed by their respective licenses.

2.4 — Limitation of Liability

OrbitDataForge's total liability for any claim arising from or related to these Terms shall not exceed the total fees paid by the Client in the 12 months preceding the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

2.5 — Termination

Either party may terminate a service agreement with 30 days' written notice. In the event of termination, the Client shall pay for all services rendered up to the termination date. Recurring managed service agreements may be cancelled with 60 days' notice. Obligations regarding confidentiality and intellectual property survive termination.

OrbitDataForge uses cookies and similar tracking technologies to maintain essential website functionality and optimize your experience. This policy explains how we deploy cookies across our digital infrastructure.

3.1 — Essential Cookies

Strictly necessary cookies enable core functionality including session management, security token validation, and CSRF protection. These cookies cannot be disabled as they are fundamental to the operation of our systems.

3.2 — Analytics Cookies

We employ privacy-focused analytics to measure aggregate site performance, page load times, and navigation patterns. This data is anonymized and never shared with third parties. All analytics processing occurs within our own infrastructure.

3.3 — Cookie Consent

Upon your first visit, you are presented with a consent mechanism to accept or decline non-essential cookies. Your preference is stored in your browser's localStorage and persists for 365 days. You may modify your preferences at any time by clearing your browser storage or contacting us at [email protected].

3.4 — Third-Party Cookies

OrbitDataForge does not deploy third-party advertising or tracking cookies. Google Maps embeds (used on our contact page) may set cookies subject to Google's privacy policy. We have configured our embeds to minimize data collection.

OrbitDataForge is committed to delivering measurable value. This refund policy governs all service engagements from our headquarters at Calle de Santiago 15, 47001 Valladolid, Spain.

4.1 — Fixed-Scope Projects

For fixed-scope engagements, a full refund of the advance payment is available within 5 business days of payment if work has not yet commenced. Once work begins, refunds are calculated on a pro-rata basis relative to completed milestones. Deliverables already completed and accepted by the Client are non-refundable.

4.2 — Managed Services

Monthly managed service subscriptions may be cancelled with 30 days' notice. The current billing period is non-refundable, but no further charges will be incurred after cancellation. Annual contracts may be refunded on a pro-rata basis minus a 15% early termination fee.

4.3 — Refund Process

Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Service Name]". Approved refunds are processed within 10 business days to the original payment method. Spanish VAT is refundable in accordance with applicable tax regulations.

4.4 — Exclusions

Refunds are not available for: services delivered and accepted per the agreed SLA; custom configuration work already deployed to production; third-party licensing fees incurred on behalf of the Client; or consulting hours already consumed.